The healthcare operations platform Innovaccer recently announced a partnership with Impact Primary Care Network (IPCN), a North Carolina-based population health organization. Over the past two years, IPCN has deployed Innovaccer's care management solution and a full suite of population health dashboards, forming the operational foundation for its care management programs.

Allison Krivatch, IPCN's executive director, explained to Healthcare Innovation how the care management platform and population health dashboards have supported IPCN and the community it serves.

What led to the decision to partner with Innovaccer?

Impact Health launched Impact Primary Care Network in 2024 as a physician-led, clinically integrated network. One of our goals was to select a technology that best supports care management and population health data analytics across the primary care practices we serve. Effective collaboration with our practices requires data sharing, coordination of care, and the ability to consistently identify rising-risk and high-risk patients, open care gaps, and act on them at the population level. We selected Innovaccer because it consolidates those functions onto a single operational platform: care management workflows paired with a full suite of population health dashboards. Our primary criteria included risk stratification, care gap identification, and care team activity tracking. We need to focus our care management team on the right patients at the right time in their care journey, while ensuring they receive social needs support to optimize their outcomes.

What are some unique challenges your organization faces?

We serve the 19 counties of Western North Carolina and the Qualla Boundary, most of which are rural. That footprint carries several structural constraints: geographic dispersion, access to clinical care in remote areas, and fragmented infrastructure. The chronic disease burden in the population we manage is high, and outcomes are closely tied to social factors such as food, housing, and transportation. As a result, clinical and social interventions must be coordinated.

Impact Health served as the network lead for the Healthy Opportunities Pilot and is now the NC ROOTS Hub Lead responsible for North Carolina's Rural Health Transformation Program in Medicaid Region 1, so that integration is central to how we function. Traditionally, patient data has been fragmented across practices and electronic health records, which complicates population-level risk stratification.

Could you talk about how Innovaccer's care management platform and population health dashboards have helped your organization and the population it serves?

For nearly two years, we have used Innovaccer's care management solution and analytics dashboards as the operational foundation for our population health programs. Functionally, patient prioritization, care gap identification, and payor contract adherence tracking run continuously in the background and guide care team interventions. Innovaccer supports effective and efficient use of care management time and effort. Our care managers work from a prioritized list, which increases their capacity to provide clinical care and social support interventions that patients need.

With this technology foundation, we have experienced optimized care management engagement, strong adherence to our clinical protocols, and have successfully achieved the required service level agreements across the populations assigned to us. Therefore, eligible patients are actively reached by care managers through the programs we designed. For a network of our size and geography, that reach and consistency help us proactively care-manage patients in our region to improve health outcomes.

What do you foresee for the future, and how will this partnership help further address challenges specific to rural healthcare?

The central constraint in rural healthcare is not commitment but capacity: extending consistent coordination across long distances and a dispersed population. Our forward path is to continue integrating clinical care with social support through the NC ROOTS Hub of the North Carolina Rural Health Transformation Program in Medicaid Region 1, in addition to the Healthy Opportunities Pilot when it relaunches.

The specific value of Innovaccer to IPCN is that automating coordination, prioritization, and follow-through extends the effective reach of our care management team, which supports both consistency and long-term sustainability. That is how we intend to strengthen the health of rural Western North Carolina over time: by ensuring that patients who need care management are reliably identified and followed, and by keeping our clinicians and care managers focused on the right patients at the right time.